Transport, Inspection & Restocking
Transport: All trees and shrubs are covered with a tarp during transport to protect foliage and prevent leaf burn or loss.
Inspection at Delivery: Upon arrival, customers may visually inspect their trees and shrubs to confirm they are healthy, living, and meet quality expectations.
Restocking Policy:
- If any trees are not approved at delivery, they must be sent back with the crew.
- Once the crew has left the job site, returns are not accepted.
- We charge a 10% restocking fee for all items that are not approved and sent back with the delivery crew. Orders cancelled or rescheduled after the crew leaves the farm are subject to the delivery fee.
1. Yard Transportation
Treeland uses a tree dolly to move trees and shrubs around a customer's yard. This allows us to fit trees through most gates, so fence panel removal is rarely required.
Gates 36" wide can accommodate trees up to 95-gallon size.
2. Tree & Stump Removal
Treeland provides tree removal services only when we are planting a new tree at the same time. We do not offer removal-only services.
Removals are limited and require approval. If you need more than three trees removed, we recommend hiring a third-party company for that larger scope of work. Please visit our tree removal page to get more information about the approval process and removal costs.
3. Tree Placement & Utilities
When our delivery crew arrives, they will review the customer's requested tree placement. To avoid damaging any utilities, Treeland will not plant, remove trees, or excavate within 18 inches of any marked utility line. The chart below shows the minimum distance required between a marked utility line and the center of a tree trunk.
If you wish to plant trees closer than the specified distances, Treeland can deliver without planting, but another company (such as a landscaper or mowing crew) must handle the planting. Please visit our utilities page to get more information.
4. Root Preparation
Before planting, our team loosens the outer 1/2″ of roots on all container trees. This step encourages faster root growth into the surrounding soil and helps prevent continued root circling.
5. Final Inspection & Placement
Before our crew begins digging, customers are encouraged to inspect their trees and shrubs once more to confirm both quality and placement. If a customer chooses to change a tree location or spacing after it has already been planted, or after holes have been prepared, and while our crew is still on site, a removal or transplant fee will apply.
6. Hole Preparation
Each planting hole will be dug 6″–8″ wider in diameter than the tree's container. For trees 30 gallons or larger, it is best not to dig the hole twice as large because it can lead to standing water at the bottom of the hole followed by root rot. Leaving surrounding soil undisturbed reduces air pockets and standing water.
7. Planting Depth
To ensure proper depth, each tree is planted with the top of the root ball 1″ above ground level.
8. Tree Positioning
Treeland's install crew will request the customer's assistance in making sure that each tree is turned for the best view.
9. Tree Staking
Treeland stakes all large 30-gallon trees as well as all trees in 45-gallon and larger containers.
- We use 12-gauge double-stranded galvanized wire or ½″ rope placed inside ½″ flexible tubing to protect the trunk from rubbing.
- Each tree is anchored with wooden stakes or 2′ metal posts hammered into the ground.
- Stakes should remain in place for a minimum of 1–2 years. Before removing them, thoroughly test the tree to ensure it is completely stable with no movement.
- Periodically check and tighten the wires or rope, as they may loosen over time.
- We stake trees to the best of our ability; however, staking materials are not guaranteed to withstand all elements and storms.
Restake Services
Within Warranty: For trees planted by Treeland that are still covered under our one-year warranty, we offer restaking services. A $50 + tax trip fee applies.
Outside Warranty: Requests are reviewed case-by-case (some trees may be too established to restake). If restaking is possible, we will provide a custom restaking fee in addition to the $50 + tax trip charge.
Note: All restaking performed by Treeland requires a new TX811 utility locate ticket, even if the tree is being restaked in its original location.
10. Water Well Options
Customers may choose to have a watering well built around their trees or to keep the soil level with the yard. We recommend building a well, as it helps retain water and improves watering efficiency. If you prefer not to have a well, please inform the crew at the time of planting.
11. Excess Dirt
After planting, Treeland will remove and haul away all excess soil unless the customer chooses to keep it.
12. Payment
Payment is due once planting is complete and the crew has confirmed that the plants and installation meet the customer's expectations.
- Customers may pay the delivery crew directly with cash or check.
- To pay by credit card (by calling the office), a 2.5% convenience fee will be added to the order.
- All payments must be made before the crew leaves the job site.
- A $10 per day late fee will apply to any unpaid balances.
13. Documentation
Treeland's crew will photograph all trees and shrubs once planting is complete. These photos provide confirmation that each item was properly planted and staked, and that the yard was left clean and free of excess soil.
