The tree is guaranteed to live for 18 months from the date that it was planted. If a tree dies then Treeland will give a 2/3 allowance based on the original invoice price (after discounts), which will be applied towards the new purchase. There will be no allowances issued after the 18 month guarantee period and there is only one replacement offered per tree. The allowance only applies if you spend an amount that is equal to or greater than the original invoice price. For example, if a customer lost a Red Oak that was priced at $295 then they will be given a 2/3 allowance of $196.66 towards their next purchase.
For rare events that cause widespread damage to the entire Dallas – Ft. Worth Metroplex, which includes severe freezes and severe city water restrictions that do not allow a customer to hand water their tree per our watering schedule. In these situations Treeland would void the 2/3 allowance policy and we would only offer a 10% discount towards their tree replacement off of current pricing. Treeland has never had to use this clause in its 32 year existence.