A delivery date and flex time window will be selected for you. We always select the earliest available dates for every installation, and delivery dates are based upon order size and location.
5-7 days before the delivery date we will send a Docusign Package to your email which customers must sign before delivery. The Docusign package includes an invoice, copy of our guarantee policy, utility policy, and recommended watering and fertilizing schedule. If an order is cancelled/rescheduled within 72 hours or less prior to delivery day, then the customer will be charged a $50 cancellation fee for the first tree, and then $25 per tree for each additional tree cancelled/rescheduled. Reschedules due to stumps that prevent Treeland from planting will also receive this fee.
5-7 days before the delivery date we will submit your address to Texas811 so they can mark any utility lines in either your front or backyard as noted on the order. Our utility policy shares more about what lines Texas811 marks.
The day before your delivery you will receive an email with your more exact delivery time estimate.
Prior to the planting crews arrival our customers must have the placement of their trees decided. Our crews do not allow any extra time for designing and placement. Customers are also asked to clear any decorative rocks/ river rocks from any planting areas to prevent them from getting mixed into the dirt.
On the day of delivery the crew will install the trees, and after the trees health, quality, and installation is approved the crew will hand over a printed copy of the invoice. Full payment is due at the time of delivery/planting. Customers can pay the crew with cash or check or call into the office to pay via credit card. We accept Visa, Discover and Mastercard (Not AMEX). Please note that we charge a 2.5% convenience fee for credit card payments and charge a fee of $10 per day for late payments.