How To Find the Best Guarantee
Treeland’s objective is to offer our customers transparency and to educate them as to how to make the best purchase not only in terms of price, quality and health of the product but also the guarantee. Throughout the industry it is common for most tree farms and nurseries to issue a 1 year guarantee (Treeland’s is 18 months) but what customers often overlook are the “terms and conditions” to these guarantees. While comparing guarantees within the Dallas – Ft. Worth Metroplex we have found that the most common items that void a guarantee are the following: over watering, under watering, insects, disease, acts of nature (i.e. drought, fire, freeze, hail, storms, wind) and owner’s neglect. These exclusions leave us asking “What does have to happen to get a replacement tree?” The most important piece of advice that we can offer to customers shopping for their next tree is to not only compare price, quality and health but to ask for a guarantee “in writing” and review the terms and conditions.
Treeland offers the most comprehensive and longest guarantee in the nursery business and our goal is to get your tree replaced as soon as possible without asking a series of questions in an attempt to find an excuse for not replacing your tree. We do not exclude replacing your tree due to excessive or insufficient watering due to human error, over fertilizing, applying incorrect chemicals, owner’s neglect, insects, disease, excessive heat, freeze damage, drought, floods, acts of vandalism, tornado, lightning, etc.