①

During transport all of the trees and shrubs will be placed under a tarp to ensure that none of the leaves are burnt or lost.

②

Upon arrival at the job site customers can visually inspect the trees and shrubs to ensure they are in a good, healthy living condition and that they meet the customer’s quality expectations. Customers have no obligation to accept our trees upon delivery. If our customers are not satisfied for any reason with the trees, we will bring them back at no charge to the customer.

③

Treeland will transport all of the trees and shrubs around the customer’s yard with a tree dolly. Using a dolly allows us to easily fit the trees and shrubs through the customer’s gates which means that we rarely have to remove fence panels. If customers have a gate that is 36” wide then we are able to fit up to 95 gallon size trees through them. All 200 gallon size trees will require gates that are 55” wide. If their gate is narrower than 55” then then customers will need to have a fence panel removed prior to Treeland’s arrival.

④

If there are any existing trees that need to be removed, customers will need to email a picture like the below example to the office for approval in advance of the delivery. The tape measure must be wrapped around the entire trunk of the tree and touching the ground. Treeland will take that circumference and then calculate the diameter to provide your removal cost. We can remove trees up to 6” in trunk diameter and we charge $25 per diameter inch, which is calculated at the very base.

If the trees are larger than 6” we recommend that customers contact Chippers Tree Service at 972-743-9959 and they can give you a quote for the removal. Below is a chart showing the cost for Treeland to remove the entire tree and stump for trees up to our 6” maximum. It’s important that the correct stump grinds are performed as Treeland does charge a rescheduling fee if we are unable to plant due to stumps/roots and have to return to plant.

⑤

The customer’s placement of the trees will be reviewed at the time of delivery by our delivery crew. To avoid damaging any utilities we will not plant a tree, remove existing trees nor excavate within 18 inches of a marked utility line. Here is a chart that will show you the closest that a tree can be planted to a marked utility line. The distances on the chart are the measurements from the center of the trunk to the marked utility line.

⑥

Before each of the trees are planted we will loosen the outer 1/2″ of roots on all container trees which stimulates the roots to grow faster into the surrounding soil and prevent any continuation of circulating roots.

⑦

Before our crew starts to dig the holes our customers are encouraged to inspect the trees and shrubs again to ensure that they meet their quality expectations and that the trees are in their correct placements. If a customer decides that they do not like the tree or its placement after it is planted and/or holes have been prepared, and while our crew is still at the jobsite then they will be charged a fee to remove or transplant it.

⑧

Each hole that is dug will be 4″ – 8″ larger in diameter than the size of the container. When planting trees that are 30 gallon or larger it is best not to dig the hole twice as large because it leads to standing watering in the bottom of the hole which is followed by root rot. When the soil is undisturbed there are no air pockets for the water to permeate into which leads to less standing water.

⑨

To ensure that each tree is planted at the proper depth the top of the existing rootball is planted 1″ above the existing ground level. The only exceptions to this rule are Little Gem Magnolias, which we plant 3” above ground level to ensure proper drainage.

⑩

Treeland will request the customer’s assistance in making sure that
each tree is turned for the best view.

⑪

Treeland stakes all large 30 gallon trees and all trees that are in 45 gallon and larger containers. We use 12 gauge double stranded galvanized wire and we insert that wire into 1/2″ flexible tubing which is wrapped around the trunk to protect trunk from rubbing against wire. We hammer into the ground metal posts or wooden stakes that are 2’ long to anchor the trees. We recommend that the customer leaves the stakes on for 1-2 years. It is also important that customers periodically tighten the wires as they become loose.

⑫

Treeland allows each customer to decide if they would like a well to be built around their trees or if they would like to keep the dirt level with the yard. We recommend placing a well around the tree which will help to retain water during watering. Customers who do not want the well will need to advise the crew at the time of planting.

⑬

When the planting is complete Treeland will remove all of the excess dirt or customers can decide to keep it.

⑭

Once all of the trees have been planted and our crew have meet the customer’s quality expectations for the trees and planting then they can give our delivery crew payment with a check or cash. If a customer decides to call the office to pay with a MasterCard, Visa or Discover then a 2.5% convenience fee will be added to the order. We do not accept American Express. A fee of $10 per day is charged for late payments.

⑮

Treeland’s crew will also take pictures of all of the trees and shrubs once the job is complete. This allows the owners to oversee that each item is properly planted and staked and that the yard is free of any loose dirt upon completion.

Contact Us for more information.

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