How to Find the Best Guarantee
Treeland’s objective is to offer our customers transparency and to educate them as to how to make the best purchase not only in terms of price, quality and health of the product but also the guarantee. Throughout the industry it is common for most tree farms and nurseries to issue a 1 year guarantee (Treeland's is 18 months) but what customers often overlook are the “terms and conditions” to these guarantees. While comparing guarantees within the Dallas – Ft. Worth Metroplex we have found that the most common items that void a guarantee are the following: over watering, under watering, insects, disease, acts of nature (i.e. drought, fire, freeze, hail, storms, wind) and owner’s neglect. These exclusions leave us asking “What does have to happen to get a replacement tree?” The most important piece of advice that we can offer to customers shopping for their next tree is to not only compare price, quality and health but to ask for a guarantee “in writing” and review the terms and conditions.
Treeland offers the most comprehensive and longest guarantee in the nursery business and our goal is to get your tree replaced as soon as possible without asking a series of questions in an attempt to find an excuse for not replacing your tree. We do not exclude replacing your tree due to excessive or insufficient watering due to human error, over fertilizing, applying incorrect chemicals, owner’s neglect, insects, disease, excessive heat, freeze damage, drought, floods, acts of vandalism, tornado, lightning, etc.
The tree is guaranteed to live for 18 months from the date that it was planted. If a tree dies then Treeland will give a 2/3 allowance based on the original invoice price (after discounts), which will be applied towards the new purchase. There will be no allowances issued after the 18 month guarantee period and there is only one replacement offered per tree. The allowance only applies if you spend an amount that is equal to or greater than the original invoice price. For example, if a customer lost a Red Oak that was priced at $295 then they will be given a 2/3 allowance of $196.66 towards their next purchase.
For rare events that cause widespread damage to the entire Dallas – Ft. Worth Metroplex, which includes severe freezes and severe city water restrictions that do not allow a customer to hand water their tree per our watering schedule. In these situations Treeland would void the 2/3 allowance policy and we would only offer a 10% discount towards their tree replacement off of current pricing. Treeland has never had to use this clause in its 32 year existence.
Clearance items are not regularly stocked items and they occur randomly for the following reasons: a branch is broken, the bark is cracked or scraped, the leaves are burnt or discolored, the canopy is not full, the trunk is not straight or an item is going to be discontinued. Since they occur infrequently we do not guarantee availability or that the replacement tree will be of similar shape or size. If customers need to replace a clearance item they will be given a 2/3 allowance based on their original invoice price, which will be applied towards their new purchase. There will be no allowances issued after the 18 month guarantee period. The allowance only applies if you spend an amount that is equal to or greater than the original invoice price.
Picked Up Items
If customers need to replace an item that was picked up at the farm or an item that was only delivered at the customers house and was only charged the picked up price then they will be given a 1/3 allowance based on their original invoice price (after discounts), which will be applied towards their new purchase. There will be no allowances issued after the 18 month guarantee period. The allowance only applies if you spend an amount that is equal to or greater than the original invoice price.